Osana is a social venture building a new model of primary care for Australia. It is backed by private sector funding with a mission to keep patients healthy, happy and out of hospital. Our objective is to demonstrate that a better resourced General Practice model can deliver improved patient and health system outcomes. The model is informed by international best practices, designed and implemented by Australian GPs, and built to support older patients and chronic health conditions. The focus is building a clinical service based on what patients need, rather than what Medicare currently pays for.

Our model of care

To deliver on our mission, we implement the following interventions as part of our proactive approach:

  • Slow medicine – spend more time with less patients, with a typical caseload of 500 patients per full time GP (we see all patients but will be targeting older patients with chronic disease). This allows more preventative care (not just when patients are sick), building relationships with patients and their families, and getting to the bottom of issues, concerns and risk factors. Our typical appointments are 20-60 minutes
  • Team-base care – each GP is supported by a Health Assistant to coordinate, motivate and support patients in their health. GPs will delegate tasks to their Health Assistants and a shared team of allied health and practice nurses g. assessments and planning, case conferences, liaising with specialists, conducting home visits, relaying telehealth advice and requests, scheduling appointments, organising transport, chasing up discharge letters etc. This frees up GPs to focus on clinical tasks, and Health Assistants focus on coaching patients towards achieving their health goals, whilst helping them access services
  • Behaviour change – to encourage self-management, health literacy and patient engagement, Osana provides regular education and lifestyle classes, such as exercise, nutrition, stress management, meditation, tai chi or yoga, and relaxation therapy. There is strong evidence for activating patients in their own healthcare as an enabler for improving population health outcomes, and for encouraging behavioural change and lifestyle prescriptions
  • Convenience – we use cloud-based health records (that patients can access remotely), secure telehealth consults (video/email) and provide home visits as Patients can access the mobile phone of their Health Assistant for direct support and we are building an App in 2021 to share health plans and data with patients to encourage them towards healthy lifestyle habits
  • Outcomes – the main focus of Osana is patient and health system outcomes. Using data to inform daily team huddles and working with university partners to independently evaluate our results. The team conducts MDTs (multi-disciplinary team) meetings and pre-mortems to plan and develop initiatives to improve population health outcomes. A portion of every staff member’s remuneration package is linked to a balanced scorecard of clinical improvements, patient activation, hospital avoidance, growth and operational metrics.



  • Team work: Train and mentor health assistants, create a collaborative work culture focused on Osana values, quality improvement and health outcomes.
  • Patient care: Execute Osana’s model of care and engage with patients to achieve their health goals and improve their health status
  • Enrolment: Drive patient recruitment activities such as engaging with hospitals, specialists, aged care and consumer groups
  • Quality improvement: Care for a population of approximately 550 enrolled patients and proactively plan their care looking forward (pro-rated if part-time)
  • Governance: Participate in daily huddles and weekly reviews, plus specialist case conferences when required
  • Business support: Promote Osana in the medical community, including at conferences, clinical meetings and with stakeholders

Conditions (if full-time, pro-rated if part-time)

  • Full-time consisting base salary, superannuation & bonus incentive
  • Employee entitlements – 4 weeks annual leave, 2 weeks sick leave, 1 day study leave (after 12 months tenure), medical equipment & laptop
  • Standard week is 40 hours per ie. 9.5 hours per day with 30 mins lunch break, for 4 days per week (with flexibility in roster days & hours)
  • Probation: 6 months from start date
  • All IP retained by Osana
  • Restrictions – cannot work for another medical centre within 2km radius and not for a similar value-based health care entity for 1 year afterwards
  • GPs need to be VR, have active AHPRA registration with no conditions, have a driver’s licence, and retain active professional indemnity

Benefits of working at Osana

  • Help lead and change Australia’s primary care system; be part of an innovative group revolutionising General Practice and how we engage with patients
  • Put patients first and make a social impact on the local community to keep them healthy and happy during a global pandemic
  • Work in a dynamic team with collegiate GP and Health Assistant support, including quality improvement activities, team huddles and case reviews
  • Enjoy a variety of tasks day to day to ensure clinical work stays interesting and fun, including talks, workshops, patient groups or shared appointments
  • Get involved in clinical research, teaching or business development; everyone has a learning workplan and staff get a day of study leave each year
  • Learn problem solving and analytical skills from a business team that have led corporate turnarounds, large research projects and health system reforms

GP Position

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