Membership fees at Osana:
- We aim to keep our annual fees as affordable as possible. As a social enterprise, we don’t seek to be profitable, but we need to be viable and recover our costs – delivering our service costs over $1000 per member per year. We are committed to membership fees that are less than what you would pay in a year, for private-billing medical centres, or health insurance, or for joining a gym.
- We are currently welcoming new members at our Cremorne clinic, but numbers are limited because we provide slow medicine – spending more time with less members to keep them healthy. For our foundation members who joined our service in our first year at an introductory offer, we look forward to continuing to care for you and your family.
- Currently we don’t anticipate any changes to our membership fees, and we continue to provide the Osana service below cost (funded by social investment from the community). Over time, we will seek Government and health insurance assistance to ensure we provide a sustainable service.
- We believe our fees represent value for money because normally you would be out-of-pocket hundreds if not thousands of dollars each year, for a quality medical service with long appointments. Other medical services don’t provide access to other health professionals such as a Health Assistant, don’t have classes and wellness programs, and don’t focus as much on preventative care as we do.
- Given we deliver better health outcomes for our members, over the long term you save money on health care bills, stay out of hospital more and live a healthier, happier life. We can offer monthly or quarterly direct debit if that’s easier for you. Let us know how we can support you – we don’t want financial barriers preventing anyone from accessing quality health care, so would be keen to understand your individual situation.
Current fees at Osana Cremorne (ABN 80623143644):
- Individual Memberships: $38/month for individuals or $19/month for concession (Healthcare card, Commonwealth Seniors Healthcare Card, Pensioners Concession Card, DVA or under 25 years old)
- Family Memberships: $55/month [parent(s) and one or more children under 25 years of age OR a couple] or $38/month for family concession [adult(s) with accepted concession cards and one or more children under 25 years of age OR 1 adult and 1 child under 25 only]
- Additional charges for allied health providers, specialists and procedures may apply. You can also pay per visit or join as a member even if you don’t hold a Medicare card – call us or come into our clinic to discuss.
- Our membership fees are non-refundable within the subscription year, and are payable upon enrolment (date of first appointment or prior). Payment is confirmed by email and your first GP visit will be scheduled (expect a call within 24 hours if you sign up online).
- You can cancel your membership at anytime. If there are any service issues during your membership, we will endaevour to remedy the issues as quickly as possible – if we are unable to resolve the issue, or unable to deliver our service as promised, we will refund your membership fees if they were paid in advance for a year (per Australian Consumer Law). Please contact your Health Assistant or email email@example.com if you experience any service issues or would like to request a refund.
- Also note that cancellation of appointments within 24 hours may incur a $50 fee. We aim to support as many members as we can, but have finite resources; thank you for understanding and valuing the time we provide to keep you healthy.
To join as an individual member, fill out below and pay the annual fee (for family membership, please call us).
To complete membership, we will be in touch to book your first visit.