Our mission

We think it’s time to put patients first. Our mission is to keep you happy, healthy and where possible, out of hospital. We do this by providing a different model of care, putting you at the centre of everything we do, working in teams, and focusing relentlessly on delivering a better health outcome for you. More about our mission and philosophy in the below video:

Interview with Founder Kevin Cheng

Our model of healthcare

We have re-imagined healthcare with you at the heart of it:

Compassion – a different experience.

  • Specialist GPs who spend more time to listen to your concerns
  • Care managers that focus on prevention and keep you well based on clinical guidelines
  • Health assistants that help you access services and organise appointments

Collaboration – a dedicated team looking after you (not just a GP).

  • Proactive review, when you’re well (not just when you’re sick)
  • A team of allied health clinicians you can access at the clinic
  • Partnering with community services to look after you holistically

Convenience – healthcare made easy.

  • Interacting with your care team in person, by email, phone or video
  • A transportable health record that you can access anywhere
  • Car transport (within 5km) and home visits for those in need

Clinical outcomes – focusing on achieving better results.

  • Salaried GPs who are paid according to health outcomes
  • Daily tracking of clinical outcomes and quality measures
  • Independent quality assessment of our model of care

Our fees

We provide an ongoing service that cares for you over time. Research shows an ongoing relationship with a care team, and regular review by the same team over time achieves better health outcomes.

Membership

  • Annual membership provides you the following services – a dedicated Care Manager focusing on prevention, a dedicated Health Assistant supporting you to access health services, an annual health plan that accesses in house clinicians as clinically indicated, weekly health talks and class activities, car transport (within 5km) for those in need, and advice by phone, email or video
  • Additional charges may apply for procedures and specialist consultations, and cancellation fees may apply for recurrent missed appointments.

Insurance

  • For Medicare holders, we do not charge additional out-of-pocket expenses for GPs, dietitians, physiotherapists, exercise physiologists, nurses, occupational therapists, podiatrists, health coaches and clinical psychologists. When required, our GPs can provide home visits and nursing home visits.
  • If members have health insurance, reimbursements for allied health clinicians are available, again at no additional out-of-pocket expenses.

Please see individual clinics for specific fees under “Become a Member”.


Our Founder

Dr Kevin Cheng 

Kevin is an Australian trained GP specialising in chronic disease management and integrated care. He has worked as a doctor in Australia, Hong Kong, London and Africa in clinical and non-clinical roles, reforming health systems and delivering health improvements for patients. He has a strong belief we can deliver a better patient experience in healthcare, improve outcomes and at the same time, make the health system less hospital-centric. He also has a business background having advised international companies at McKinsey and Boston Consulting Group.

“Osana is a new approach in Australian healthcare that treats you like our own family member. We have designed our model to put your well-being and health needs first. Everyone receives the attention of a dedicated team that has the primary aim to keep you healthy and happy in the community.”

You can read about his experience and ideas on his blog and Linked In.

https://kevincheng.org

Linked In