Osana is a social enterprise that provides a medical service focused on prevention. We are a group of clinicians focused on improving the health of our members that we care for. Our mission is to transform lives through better health outcomes, by helping Australians live healthier, happier and stay out of the hospital system. Osana is accredited nationally by Australian General Practice Accreditation Limited, and globally as a B-corporation (https://bcorporation.net/about-b-corps).
Osana is recognised as a centre of excellence in evidence-based primary healthcare. We have been featured in print (Daily Telegraph, Manly Daily, Australian Financial Review), radio (2GB) and on TV (Ticker), as well as in medical journals (Australian Doctor, Medical Republic). We are widely known as the most innovative medical clinic in Australia (as nominated by our peers).
Osana works with the George Institute for Global Public Health to evaluate our innovative approach to healthcare, and to show that our model delivers superior health outcomes compared to current industry benchmarks. Our team focuses on data collection, research analysis and quality improvement to achieve better results. Our model is different through focusing on prevention, slow medicine (long appointments), a team-based approach and embedding healthy lifestyle behaviours.
We are proud to achieve the following outcomes after 2 years of operation in Sydney. For approximately 6,000 members under our care, we have delivered:
- A 50% reduction in hospital admissions. Going to hospital is stressful, risky, costly and often not necessary. We track hospital bed days before and after our members join Osana and we have a high level of conviction that our approach can reduce long term hospital risks by half.
- A 30% improvement in clinical outcomes. For many chronic health conditions such as diabetes, high blood pressure, heart disease, lung disease and arthritis, the current Australian health system keeps approximately 30-40% of people living with these conditions managed to a clinical target considered best practice. Not meeting a clinical target means more health complications and illness later in life. We manage these conditions consistently to 70-80% of clinical target.
- A 20% reduction in future health risks. Activating and engaging people in their health is critical, and has been shown to reduce episodes of ill health, reduce trips to hospital, improve self-reported health and improve quality of life. Osana has activated our members in their health through coaching and behaviour change, resulting in less long term health risks.
- A Net Promoter Score above 80, reflecting a high level of satisfaction. We spend more time with people compared to usual GPs (our average consultation time is 20-30 minutes compared to 10-15 minutes in normal medical centres), we provide an entire team to look after members, and we provide complementary resources, online classes and programs to keep our members healthy. As part of our service, a dedicated Health Assistant is provided to ensure your questions, concerns or issues are addressed and managed.
If you would like to find out more about our service, contact us on email@example.com or 13WELL. We look forward to hearing from you!
There has never been a more important time to look after your and your family’s health.